Help and FAQs
Frequently Asked Questions
How long does processing and shipping take?＋
Processing Time Orders are typically processed within 3–5 business days. During peak seasons or promotional sales, processing may take longer. If there are any significant delays, we will notify you via email. Shipping Time & Methods We currently offer the following options: Standard Shipping: Estimated delivery within 7–15 business days. Express Shipping: Estimated delivery within 5–10 business days.
How can I track my order?＋
Once your order is shipped, you’ll receive an email with a tracking number.
What is your return policy?＋
We accept returns within 30 days of delivery. Items must be unused and in their original condition. Please contact support@zestycharm.com for return instructions.
What materials are ZestyCharm products made of?＋
Our charms are crafted from high-quality vegan leather with layered stitching details. To keep them in great condition, avoid long exposure to water or chemicals, and wipe gently with a dry cloth.
Do you offer custom orders?＋
Yes! You can send us your idea or a reference photo, and we’ll create a personalized charm. Production time for custom orders is typically 3–7 business days depending on complexity.
How can I contact you?＋
