Refund Policy
🔄 Return & Refund Policy – ZestyCharm
At ZestyCharm, your satisfaction is our priority. If for any reason you are not fully happy with your purchase, please review our return and refund policy below.
Returns & Refunds
We accept returns and offer refunds under the following conditions:
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Eligibility: Items must be unused, in their original packaging, and in the same condition as received.
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Return Request Window: You must initiate your return request within 30 days of receiving your order.
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Non-Returnable Items: Personalized/custom-made products, sale items, and gift cards are non-refundable.
How to Request a Return
To start a return, please email our support team at 📧 support@zestycharm.com with the following details:
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Order number
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Reason for return
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Photos of the item (if applicable)
Once your request is approved, we will provide return shipping instructions.
➡️ Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Refund Process
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Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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If the refund does not appear after this period, please check with your bank or payment provider.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately with photos.
We will send a replacement or issue a full refund at no additional cost.
Late or Missing Refunds
If you haven’t received your refund within the stated timeframe:
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Check your bank account or payment method.
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Contact your credit card company (it may take time before the refund is officially posted).
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If the issue persists, email us at 📧 support@zestycharm.com
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us within 30 days of receiving your order.
Contact Us
For any further questions regarding our Return & Refund Policy, reach out to us:
